Frequently Asked Questions
Can I return a defective product?
Yes. If you receive a defective product, you may return it within 30 days of purchase in accordance with our [Shipping & Returns Policy].
How will my package arrive?
All orders are shipped in plain, 100% discreet packaging to protect your privacy. No labels or markings will indicate the contents of your package.
What shipping methods do you offer?
We currently ship through:
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USPS (standard flat rate)
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UPS Ground
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UPS 2-Day Shipping (for faster delivery)
Do you have a catalog?
Our online store is our full catalog. You’ll always find our complete, up-to-date product selection directly on our website.
What payment options are available?
We accept all major credit cards including Visa, MasterCard, and American Express. For additional privacy and flexibility, we also accept cryptocurrencies such as Bitcoin, Litecoin, and Ethereum.
How do I track my order?
Once you place an order, you will receive at least two email notifications:
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Order Confirmation – to confirm we’ve received your order.
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Shipping Notification – including a tracking link so you can monitor delivery status.
You can click the link directly or copy and paste it into your browser. The tracking link remains active as long as the shipping service archives the information.
⚠️ Please note: Orders shipped via USPS to Canada do not include tracking information. Delivery may take 2–3 weeks from the shipping date due to potential customs inspection delays.